Cooper's Lake Account: Refund Policy
How To Get A Refund
If you made a reservation online:
- Go to Reservations >> Online Reservations and login to your account.
- Click the 'Refund' button for the reservation(s) needing a refund.
The status will change to 'pending' and no further actions will be available. After the refund has been issued then the status will change to 'refund'.
If you made a mail-in reservation:
- Call 724-368-8710 requesting a refund OR
- Email info@cooperslake.com requesting a refund OR
- Write to Cooper's Lake requesting a refund. On the outside of the envelope have 'Holiday Refund' clearly visible.
Please allow three weeks for processing of refunds. If you do not receive your refund after three weeks please call the office at 724 368-8710.
Refund Policy
To receive a full refund the request must be received by Cooper's Lake one week prior to the holiday.
Deposits paid by cash, check or money order will be refunded by check and mailed to the person on file for the deposit.
Deposits paid with PayPal will be refunded through PayPal.*
* Prior to 60 days from the date of purchase:
- If the payment was funded by a bank account, eCheck or Instant Transfer then the refund will be credited to the recipient's PayPal balance.
- If the payment was sent using a credit card then refunds are credited to the same credit card account.
NOTE: Due to credit card policy, refunds to credit cards can appear up to 30 days after the refund was completed.
* After 60 days from the date of purchase or if the credit card has expired:
- The refund will be by check and mailed to the person on file for the deposit.